Findings
Regulation exists to ensure the safety and effectiveness of digital health products and to protect the public from potential risks. Engaging with the FDA throughout product development, even though it may seem burdensome, offers valuable benefits such as shared understanding of requirements, faster outcomes, enhanced efficiency in the review process, and built trust with regulators and the public. Working with the FDA is crucial for understanding a device’s risk classification and applicable regulatory requirements.

Recommendations
Developers should follow a three-step approach for successful interaction:
EARLY: Start interacting with the agency as early as possible in development, ensuring the intended use and some basic product functionalities are defined.
OFTEN: Maintain communication, especially if new product features, design changes, or changes to how the product will be used occur, to ensure the FDA’s advice remains accurate.
TRANSPARENT: Be honest and upfront about the product, evidence, testing plans, and data.
For both “non-written” (meetings) and “written” communications, best practices include:
Preparation: Define the purpose, have specific goals and questions, and prepare a well-planned meeting package (including supporting documentation and data) in advance.
Format and Tone: Select the right type of interaction for the goal, use a professional tone, and communicate clearly, concisely, and with proper formatting.
Follow-up: Respond to all FDA requests promptly and accurately, as delays can result in regulatory action.

Regulatory Considerations
Manufacturers must be familiar with and in compliance with relevant FDA guidance and regulations. Developers should present their argument for a product’s regulatory category but must understand that the FDA determines the final regulatory status and obligations. It is critical to avoid providing false or misleading claims or withholding important information, as failure to cooperate or address concerns raised by the FDA can lead to penalties or failure to clear/approve the product for marketing. All communications may be subject to Freedom of Information requests and could become public